Frequently Asked Questions
Do I need to wait for your mailer to ship my knives?
No you don’t. If you would like to ship them to us before you receive our packaging you can. Please carefully wrap your knives in bubble wrap when shipping.
Why are your prices less than your competitors?
There are two reason for this. First, we have virtually no overhead. Second, we haven’t made an investment in branded packaging or gimmicky shipping which ultimately costs our customers. Simply packaging your knives in bubble wrap accomplishes the same as fancy packaging with out the cost.
Do you offer the ability to drop off knives?
We do in the Dallas Forth Worth Area. Call or text us and we can make arrangements.
Do you offer discounts for restaurants?
We don’t. Restaurant knives generally require more work than other knives due to the abuse they take.
What happens if my knife can’t be sharpened?
We’ll provide you with a full refund and contact you regarding what you’d like to do with the knife. Most of the time, we’ll disregard the knife.
How long does it take to sharpen my knives?
Turnaround time depends on our current workload, but generally takes (insert timeframe - e.g., 3-5 business days). For rush orders, please [contact us](link to contact page).
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